Who is Monad Pacific Management and what do they do?

Monad Pacific Management is a New Zealand owned and operated company based in Christchurch. It was established in 1986, and since that time it has been involved in all aspects of the timeshare industry including the development of new resorts through to the management of individual resorts on behalf of their various owners. This range of industry experience makes Monad Pacific Management New Zealand's leading timeshare resort management company and a highly respected company within the Australasian timeshare industry.

Monad Pacific Management currently manages 13 timeshare resorts throughout New Zealand from the Bay of Islands in the north to Queenstown in the south and looks after the holiday needs of over 12,000 families. These resorts offer the very best in facilities including quality family orientated accommodation in fully self contained 1, 2 or 3 bedroom apartments and the resorts are consistent recipients of numerous industry awards for their quality and service. 

For more information about Monad, click here. Who is Monad Pacific Management?

How to make the most of your Timeshare Ownership

Timeshare is a perfect way to enjoy wonderful holidays in locations as varied as your home resort or in some far flung location on the other side of the world. To make sure you get the most out of your timeshare, we have put together this list of frequently asked questions and answers. 

Q: How far in advance can I make a reservation?

A: Each resort has a confirmation period that allows a booking to be confirmed well in advance of the booking date you request. Depending on the property you own at, this confirmation period can be up to 32 week (8 months), or up to 52 weeks (12 months). 

The following resorts have a 32 week confirmation period:

• The Bishop Selwyn
• Club Paihia
• Kaimanawa Lodge
• Club Lavaud
• Mount Hutt Lodge
• Queenstown Mews
• Ridge Resort
• Pines Resort
• Edgewater Club

The following resorts have a 52 week confirmation period:

• The Village Resort
• Turangi Leisure Lodge
• Club Pacific Westharbour
• Club Pacific Queenstown

Q: Can I submit my booking request on-line?
A: A reservation can be made using Monad's on-line 3-Step Booking process. This enables you to search for a suitable unit and week and to submit your booking request directly from the Monad web site. More detailed information on the 3-Step Booking process can be found here. Monad's 3-Step Booking Process

Q: Is there an alternative to the on-line booking process?

A: If you are not able to use the on-line 3-Step Booking Process, you can either telephone or email Monad Reservations at reservations@monad.co.nz with your booking request details. The telephone number for bookings is found on your resort newsletter.

Q: I have noticed that when making a booking, people tend to talk about the week number instead of the actual dates of the week. Is there a calendar which shows the week numbers through the years and the dates they refer to?
A: Yes there is. The Calendar page of the Monad web site has easy to read and understand Week Calendars. These can be viewed on line or if you need to keep a copy handy, you can print one from the site. To view all the resort calendars, please click here.

Q: I want to book in the school holidays. What happens if more owners want this time than there are weeks available?
A: In these cases, it is not a matter of first in first served. If there are more requests than there are units available when the confirmation period comes around, a ballot is held. Owners involved in the ballot are advised of the results immediately so they have the opportunity to reschedule their holiday plans.

Q: Must my maintenance fees be paid up-to-date for me to be entered into a ballot?

A: Yes. To be eligible to be placed in the ballot, you maintenance fees must be up to date.

Q. What happens if I forget to make a booking or leave it until too late in the year and there are no space available?

A: Unfortunately your week will have been lost or forfeited for that year. Maintenance fees will not be refunded. The secret is to plan as far in advance as possible and get your booking in as early as possible. The earlier you book your week, the greater the chances of getting the week you want.

Q: Can I carry my entitlement over to the subsequent year?

A: No. The only way that you can carry forward your week is if you deposit or bank it with your exchange company. You do need to remember that like resort availability for home bookings, for you to deposit or bank a week with your exchange company, the later in the year you leave it, the more limited your exchange opportunities.

Q: If I own a week of timeshare, and I have already stayed at my resort in a year, can I deposit or bank another week from the same year with an exchange company?

A: Generally with timeshare ownership, you have the opportunity to either book a stay at your resort, or deposit or bank your week of time with your exchange company. If you have already booked a week and stayed at your resort during a year, you will not be able to deposit or bank that time again with an exchange company. Of course if you are lucky enough to own 2 weeks of timeshare, then you can stay at your resort using one week and second week to deposit with your exchange company.

An alternative method for obtaining an extra week to deposit with your exchange company would be to contact Monad's Reservations Office and enquire about renting an extra week and depositing this with your exchange company. To find out more call the Reservations Office and they will be able to assist.

Q: I want to deposit/bank a week with an exchange company. Do the maintenance fees have to be paid before I can do this?
A: Yes. Maintenance fees must paid for the year that you are depositing or banking.